All orders in the United States of America are placed with Hanseatic Bedding Products, Inc., 5460 33rd Street SE, Grand Rapids, MI 49512, USA, T: +1 (616) 425 5747. All hotel bookings around the world are ordered through Hanseatic Bedding Products, Inc., 5460 33rd Street SE, Grand Rapids, MI 49512, USA, T: +1 (616) 425 5747.
All orders are made through online payments at no extra charge. You have the option to pay using different methods. All payments are handled by Paypal – but you do NOT need your own Paypal account or sign up with Paypal, it is possible to use Paypal for payments through a guest account using your credit card.

- Paypal: The renowned payment provider offers simple direct payments with a high degree of security. You allow Paypal to draw money from your account, we receive the money from Paypal immediately. Through Paypal you have the possibility to receive additional online purchasing protection. As we receive the money immediately, we usually ship the products within the same day. You will find detailed information at: www.paypal.com.

- Credit card: You can pay with us through a secure, encrypted connection for immediate payment with your credit card data. Visa, MasterCard and Amex are accepted. As we receive the money immediately, we usually ship the products on the same day, depending on the time of day.

- Bitpay / Bitcoin: We are the first travel portal - that we know of - and the first bedding products manufacturer to accept the latest in online payments: Bitcoin. Prices are automatically converted from USD to Bitcoin at the current exchange rate. This type of payment is great for international transactions - if you own Bitcoins. If you do not have any Bitcoins yet, our provider www.bitpay.com has some good advice: https://bitcoin.org/en/choose-your-wallet.

If you order from outside the USA, we recommend you use Paypal or Bitpay, as international credit card confirmation may be subject to more stringent security checks when we charge it from the United States of America, and your bank may block the payment leading to your order not being carried out. You can use Paypal to pay with your credit card, you do not need to have a Paypal account to complete your order.
Hotel bookings cannot be cancelled.

Product orders can be cancelled within 14 days of the purchase date in writing (ex: letter, fax, email) without giving reasons. You may also simply return the goods before the aforementioned 14 days. The period begins upon receipt of this notification in writing, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first installment). To meet the Cancellation period deadline it is sufficient to send the revocation or item. The revocation must be sent to:

Hanseatic Bedding Products, Inc.
5460 33rd Street SE
Grand Rapids, MI 49512
Phone: +1-866-201 0753
Email: service@hbpshop.com

Please request a Return Material Authorization Form from us, we can then pick up the goods free of charge. The return shipping is to the address:

Hanseatic Bedding Products, Inc.
5460 33rd Street SE
Grand Rapids, MI 49512
Phone: +1-866-201 0753

Hotel bookings cannot be cancelled.

Product orders can be cancelled. In the event of a cancellation, the received products are returned and we refund the money except for the portion to cover the shipping costs and a 25% restocking fee. If you are unable to return the received products in unopened original packaging or if they are in poor condition due to your use, a return of our products is NOT acceptable because this is hygienic product and we cannot possibly sell it again: You would not want to receive a used product, either. This does not apply if the deterioration of the products is only due to you checking the product - as you would in a retail store. You can avoid the obligation to pay for the products by simply not exposing the products to deterioration - ideally by not treating them as an owner and using them, and by avoiding everything that might impair their value. Obligations to reimburse payments must be fulfilled within 30 days. The period begins once you send your cancellation of the products to us and we have received your product.
Stocked items will ship within 2 business days from receipt of your order and payment. We show you explicitly the charges for shipping and shipping options, all other cost included in the product price.
Your 5StarBed product is manufactured to the highest craftsmanship standards and we offer a warranty of 100% against all manufacturing defects for one year, not against wear and tear. As in the chip industry, we measure the error rate in the per thousand range. Of course, we offer the statutory safeguards against such technical errors. In any case of warranty, please contact our customer service.

You must avoid opening the shipping containers with sharp-edged objects, scissors or a knife - the resulting product damage does NOT fall under technical mistakes and therefore is not covered by our warranty. Ours is an absolute luxury product, and as you do not treat the leather seats of your Rolls Royce, or carve the surface of your new designer table with a knife, you should not do this with 5StarBed products.

Regardless of the product guarantee, we offer you a complete order cancellation, see above.

For your own safety, contact us using the contact form and request a return material authorization RMA form only within 14 days of receipt of the product. This is a hygienic product, no used or laundered product accepted. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
Handling and delivery charges are non-refundable once performed.
Special order items are non-returnable.

Merchandise that has been used will not be accepted for return or exchange.
Merchandise that has been tampered with will not be accepted for return or exchange.

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

If your product is in new condition, you may exchange your product for a different size or alternative. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Shopping at H is a safe thing! H includes the famous SSL (Secure Socket Layer) certificate issued by the International Certification Center for electronic signatures "Comodo." This certificate is to ensure that our eShop server from the visitor's browser receives only encrypted information. Thus, the transfer of your data is very secure. Some hotel content - for example always up-to-date hotel pictures - we receive from third party servers. On such pages, the https protocol will show a yellow (rather than green) classification of the content in the browser address field.
Your personal data (ex: name, address, email address, phone number, etc.) will be processed by us only in accordance with the provisions of the strict EU Data Protection Act - which is much tougher than, for example, USA regulations. The following provisions will inform the nature, scope and purpose of the collection, processing and use of personal data. This privacy statement applies solely to our website. If you are redirected to our website through links on other pages, please read up on the handling of your data.
Your personal data, to the extent necessary for the establishment, content or change of status (data) will be used exclusively for contract execution. Must e.g. to deliver the goods, your name and address will be passed on to the supplier of goods. Without your express consent or without legal basis, your personal data will not be transferred to any third party contract management. After completing your contract processing, data will be blocked for further use. After expiration of the tax and trade legislation this data will be deleted unless you have expressly consented to the further use. During the checkout process we will ask for your phone number for customer service purposes. It is saved by us, but is not used for advertising or direct telephone sales calls and not to third parties.
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer, to analyze the use of the Website by you. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other with website and internet related services. Google may also transfer this information to third parties unless required by law, or where such third parties process these data on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, we point out that in this case you may not be able to use all features of this website. By using this website you agree to the processing of data about you by Google in the manner described and for the aforementioned purpose. The collection and use of your IP address by Google Analytics, you can at any time with effect for the future. For more information, please visit:
This website uses Google Analytics with the extension "anonymizeIP ()", so that the IP addresses will be processed only shortened to exclude direct reference to people.
To optimize our website we use cookies. These are small text files that are stored in your computer. These cookies are deleted after you close your browser again. Other cookies remain on your computer (long-term cookies) and see him again at the next visit. This enables us to provide better access to our site. The storing of cookies, you can prevent by changing your browser settings "block cookies" option. However, this can have a function of our services result.
Social plugins from Facebook, we have disabled due to uncertain legal situation in Germany at the time. You can continue to support our brand on the U.S. websitewww.5StarBed.com. Although this site is not operated by us and responsible, we want to offer this course and transparency, so the following message on the social plugins on that website: She uses social plugins from facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA. The plugins are identifiable by a Facebook logo or the addition "Facebook Social Plugin". If you e.g. "Like" button or click to leave a comment, the corresponding information is transmitted from your browser directly to Facebook and stored there. Details on the handling of your personal data by Facebook, and your related rights please see the privacy notices of Facebook:
If you do not want Facebook to collect data about every site on you, you should log out before you visit our website on Facebook.
According to the Federal Data Protection Act you have a right to free information about your stored data, and the right to correct, block or delete this data. You can ask for example the following e-mail address set: service@hbpshop.com